Core Features2 min read
Orders & deliveries
Order pipeline, payment status, and delivery tracking.
All sales — POS, storefront, WooCommerce imports, and manual orders — appear in one Orders pipeline. Filter by channel, payment status, or date to manage fulfilment without switching between tools.
Order sources
| Source | How it arrives |
|---|---|
| POS | Created at checkout when a sale completes |
| Storefront | Customer places order on your public store |
| WooCommerce | Imported via webhook or manual sync range |
| Manual | Staff creates order from Orders → New |
Order lifecycle
- 1Order is created with line items, taxes, and optional customer link.
- 2Payment is recorded — full, partial, or unpaid depending on method.
- 3Stock decrements from the assigned warehouse when the order is confirmed.
- 4For delivery orders, assign address, rider, and track status through to delivered.
- 5Receipt can be printed or sent via SMS/email where configured.
Order detail view
- Line items with quantity, unit price, discount, and line total
- Payment method, amount paid, and outstanding balance
- Customer profile link with contact info and purchase history
- Receipt preview and reprint
- Activity log — who changed status and when
- Delivery section with address autocomplete and rider assignment
Payment statuses
| Status | Meaning |
|---|---|
| Paid | Full amount collected — order ready to fulfil |
| Partial | Deposit received — balance due on delivery or pickup |
| Unpaid | Awaiting payment — common for invoiced B2B orders |
| Refunded | Payment reversed — stock may be restored |
Deliveries hub
Deliveries shows orders awaiting dispatch. Assign riders, update status (pending → out for delivery → delivered), and filter by date or business session. Delivery report breaks down performance by rider and average fulfilment time.
Use address autocomplete when creating delivery orders — it reduces failed deliveries and speeds up rider handoff.
Orders → /dashboard/orders · Deliveries → /dashboard/deliveriesStill need help?
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